Anne and Steve’s story
Successful appeal against Council demand for refund of mistaken housing benefit overpayment from retired couple
Anne and Steve, a retired couple, came to see us because they had been notified by Canterbury City Council that they had been overpaid housing benefit by just over £3000 in 2015/2016 and that they had to pay it back. CHAC helped them to appeal that they should not repay around £2,900 of this because they had not realised they had been overpaid. Canterbury City Council rejected their appeal, so we helped them to appeal to the First Tier Tribunal, which they won with the Tribunal ruling that £2938 of their housing benefit overpayment was not recoverable.