Judith and Bill’s story
Successful appeal against Council demand for refund of mistaken housing benefit overpayment from retired couple
A retired couple, Judith and Bill, came to see us because Canterbury City Council sought repayment of an alleged overpayment of housing benefit between April 2015 and April 2017 of £3700 and of council tax support of £570. CHAC helped them to appeal that they should not repay any of this on the basis that it was not a recoverable overpayment as they had not actually been overpaid, as the Council had incorrectly calculated their income by including Carers Allowance of £62.70 a week, which they hadn’t received. CHAC contacted the Payments Officer at the Council and explained this, which was checked and confirmed. Judith and Bill’s ‘overpayments’ were immediately cancelled.